Frequently Asked Questions
We have put together a list of frequently asked questions. Should you still have questions after going through this page, please contact us.
We are based in Johannesburg, South Africa and do business on this website. Everything happens online where you can buy tools, designs and our beautiful printed fabric. You can also now do classes completely online and in your own time.
Lavender Quilting Farm is an online store. The website is the only way that you can buy from Lavender Quilting Farm. Of course, you can contact me for assistance as well. If you are interested in purchasing custom-printed quilt tops, from outside of South Africa, please contact us as we can make arrangements, but you won’t be able to make payment via the website as we don’t ship internationally via the site.
The simplest way is to send an email via the website
You can also use firstname.lastname@example.org.
Yes, you do. We do not allow guest purchases as your account is the place where you will be able to get your downloads and have a record of your purchases
We offer two currencies on the website:
ZAR (South African Rand)
USD (US Dollar)
To facilitate the use of payment channels that accept ZAR, the primary currency of the website has been changed to ZAR. Purchasing in ZAR is also limited to South Africans – all other regions will use USD.
On the top right of the shop page you will see a drop down menu with currency options. Simply choose the one that applies to you and continue shopping!
PayPal will not accept ZAR as a purchasing currency.
Please return to your cart and change the currency to USD. Your cart will adjust accordingly and you will be able to purchase using PayPal.
If you are in South Africa, choose PayFast as your payment option as it will allow you to purchase in ZAR.
We have written a full blog post on how to purchase and keep your files for both Mac and Windows.
Patchwork in-the-hoop is the process of creating a patchwork block that looks like a traditional block but is made completely with your embroidery machine.
If you have forgotten your password, you can reset it by requesting a new password link. On the login page, you will have a link that says “Lost your password?”
Click on this link to get to the reset page. Enter your email and a reset link will be emailed to your registered address.
If you do not receive an email, it is likely that the email you entered is not registered on the site. In this case, please contact us to assist you.
We hope that we have addressed your frequently asked questions, but feel free to contact us if you still have questions. Frequently asked questions are added from time to time as well.