Frequently asked questions

I am adding to this page regularly, but for now, here are the basics to using this website.  If you have any questions, please contact me to assist and I’ll add it to this page too!

Using the website

Yes, you do.  We do not allow guest purchases as your account is the place where you will be able to get your downloads and have a record of your purchases.

Select the Login link at the top of the page as it is displayed in your browser.  Complete the form with as much information as possible (we do have a privacy policy if you are concerned) and register.

 

We offer two currencies on the website:

  • ZAR (South African Rand)
  • USD (US Dollar)

To facilitate the use of payment channels that accept ZAR, the primary currency of the website has been changed to ZAR.  Purchasing in ZAR is also limited to South Africans - all other regions will use USD.

On the top right of the page you will see a drop down menu with currency options.  Simply choose the one that applies to you and continue shopping!

1. Every product has an Add to Cart button to add the item to your shopping basket.Products with add to cart

product add to cart

2. The cart icon shows the total amount in your shopping cart at the time, and a message pops up as soon as you add an item to your shopping basket from the product's page.

added to cart

3. When you click on View cart, the following screen appears:

cart with contents

4. From there, click on Proceed to checkout.  You can then either create an account or select on "click here to login".

register a new account or login

5. When you have logged in, or completed your details, make sure to tick the terms and conditions box after you have read the terms and conditions.  Then click on the PayPal button to take you to PayPal to make your payment. Alternative payment options are SnapScan or PayFast if you are using ZAR as your currency.  USD payments are only accepted through PayPal.

6. PayPal will take your payment and return you to Lavender Quilting Farm, straight to the download page.

7. If you are in South Africa, you will have the option to pay using PayFast or SnapScan.  Please make sure that you choose ZAR as your currency to make sure that you do pay in the correct currency.

PayPal will not accept ZAR as a purchasing currency.

Please return to your cart and change the currency to USD.  Your cart will adjust accordingly and you will be able to purchase using PayPalcurrency choice

If you are in South Africa, choose PayFast as your payment option as it will allow you to purchase in ZAR.

Choose PayFast

We have written a full blog post on how to purchase and keep your files for both Mac and Windows.

If you have forgotten your password, you can reset it by requesting a new password link.  On the login page, you will have a link that says "Lost your password?"

Login page

Click on this link to get to the reset page.  Enter your email and a reset link will be emailed to your registered address.

Reset password

If you do not receive an email, it is likely that the email you entered is not registered on the site.  In this case, please contact us to assist you.

We live in an increasingly mobile world, and for this reason, SnapScan has been added as a payment option for South African customers.

When you have added your items to your shopping cart, you can proceed to checkout by clicking on the checkout button.

Checkout button image

You get the opportunity to review your cart, address and shipping details (for finished products).  After you have reviewed your details, select your payment option.

View cart

A SnapScan GR code will appear on the screen.

SnapScan

You can scan this code to make your payment from your SnapScan app, or you can select the Click to Pay with SnapScan button.

If you choose to click, you will get this screen, with the total amount and the store name, along with the GR code to scan.

SnapScan

Once payment is confirmed, you will be returned to your account page from where you will be able to download your products (if you purchased downloadable products).  If you purchased finished products, I will be in contact with your shipping details a.s.a.p.

Printed Quilt Tops

A printed quilt top is fabric that has a quilt or patchwork design printed on it removing the need to appliqué or piece patchwork.  It also brings modern quilting designs to your sewing room and home.

Read our dedicated page for details on our printed quilt tops.

Yes, for sure!  We have two currencies on the website:

  • USD
  • ZAR

ZAR has been set as the primary currency, and all South African customers can purchase in Rands and pay using PayFast.

You can change the currency when you're browsing the store using the drop down selection on the top right.

Each quilt top design has a specified size of either 1,5 x 2m or 1,5 x 1,5m.  By popular demand, a smaller size will be introduced soon, but these will have different designs.  There are not different sizes available for each design since some of the design will get overwhelmed in a smaller size like the intricacies in the Earth Day 2020 series.

The fabric is designed for those quilters who like to quilt, but not necessarily the patchwork side of things.  Ideas on how to quilt each panel is being produced and added to our YouTube channel in the series: How do I quilt it?

Of course, you don't have to turn the panel into a quilt.  Add a hem and use it as a tablecloth, or turn it into a duvet cover.  Some of the panels can be cut into smaller pieces without losing the integrity of the design such as Oh my Sample!.

Quilting

We regularly write tutorials and how-to blog posts.  To get started with quilting, check out the tools that I use and follow along with the beginning with quilting series that started in May 2019.

Patchwork in-the-hoop is the process of creating a patchwork block that looks like a traditional method but is made completely with your embroidery machine.

Tools used in our patchwork in-the-hoop products

Yip, you'll need one of these.  Read my blog post on the topic to help you decide.  Essentially you need at least a 5x7" hoop.  As for the sewing machine, straight stitching is all you need, with some specialist feet like a 1/4" foot and a walking foot.

Essential!  Build up a stash for your projects by adding a fat quarter here and there or using bundles.  100% cotton fabric is best, and try to stick to quilter's quality cotton.  A full blog post on fabric is also available.

There is a large variety of batting available on the market, especially internationally.  In South Africa, stick to a lightweight batting, as soft as you can get.

For some of the projects like the pincushion, you will need fibre fill.  Scrap pieces of batting will also do the trick if you cut them in small pieces.  I also like to use polypropylene balls to add some weight in projects like Fuzzy Wuzzy. These balls are small, hard plastic balls that are used for making shopping bags generally.  Most teddy bear making shops will stock them.

Needles for your sewing machine, embroidery machine and for hand stitching.  I am not a big fan of hand stitching, so don't expect many projects to need this!  It is good practice to start every project with a new needle in your embroidery machine and for some large projects like the Medallion quilt you will need to change your needle regularly.

A rotary cutter helps to make sure you get smooth straight lines when cutting your fabric.  I use it with a quilter's ruler on a cutting mat.

Embroidery scissors have a nice sharp and curved point to help get to small short pieces of thread.  You will also need appliqué scissors.  I prefer Fraliz classic embroidery scissors because the handle is raised and the point is curved.  The duckbill scissors have never appealed to me.

fraliz appliqué scissors

For turning projects inside out you will need a tool that won't poke holes in your project and will ensure crispt neat corners.  I use a "purple thang".

purple thang

 

I use a fabric glue pen available from sew line.  It is about the size of a fabric marker and has refills when you run out.  It will also dissolve in water so it is not a permanent adhesion.

Spray glue is used when I have large pieces of fabric for appliqué.  It adds stabilisation and makes sure you don't have puffy appliqué.  This is also temporary and you can reposition the fabric.  I don't use this over my embroidery hoops, but rather spray the fabric over a piece of flipchart paper laid out on the floor.  Some of the glue will get on your embroidery hoop, and I use whiteboard cleaner to clean this off after every project.

I also use appliqué paper in many of my patchwork projects.  You can read about this technique in the project instructions.  You will need a mini iron to do this.

I do recommend that you invest in a mini iron if you want to do a lot of patchwork in the hoop. It makes your blocks much neater than when you only use a glue pen.

You will also need a home iron to press your fabric and to apply starch to your fabric before cutting.  I have a steam station that only uses steam for heat which is great when you use alternative fabric and it doesn't burn your embroidery thread.  A dry iron works best for appliqué paper and starching.

A transparent ruler with 1/4" marks is needed to square up your patchwork blocks.

A self-healing cutting mat protects your rotary cutter and also helps to cut straight edges on your fabric.

Any tape will work really, whether it's masking tape or scotch transparent tape, but I prefer to use painter's tape.  It's blue in colour and it doesn't have as much tack as some of the other tapes.  This means that it doesn't leave any residue on your fabric, and it is safe to press over it.  Tape is used to keep webbing or ribbon and sometimes fabric in place while making projects in-the-hoop.

Amazing as it may sound, this little gadget is wonderful for removing loose threads and fluff from your projects.

Do I really need to mention these?  Well, threads are available in different weights.  I mostly use machine embroidery thread, even for my quilting.  It gives quilts a lovely sheen.  To make patchwork I use a 40wt but for quilting, I sometimes go lighter.

Winding up multiple bobbins before you start your project will help save some time during the process.  You can also use prewound bobbins if you have them available.

Pins are also available in a menagerie of sizes nowadays.  Use some that have glass heads so that they don't melt, and also keep quilter's safety pins on hand.